Terms of Service

You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

longflow lets you turn a script into a long-form, narrated, animated film through an automated pipeline — story breakdown, generated keyframes and motion, voice-over, and a stitched final video. AI-generated output is probabilistic and may contain inaccuracies, artifacts, or unexpected results; you are responsible for reviewing any output before you publish or otherwise rely on it.

• Credits. Generation consumes credits. Credits have no cash value, are non-transferable, and except where required by law are non-refundable once consumed.
• Plans & billing. Paid plans are billed in advance on a recurring basis through our payments processor. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for.
• Changes. We may change pricing, plan features, or credit costs prospectively. Material changes will be communicated before they take effect.
• Cancellation. You may cancel at any time; your plan remains active through the end of the current billing period and does not renew thereafter.

You own your content. As between you and longflow, you retain all rights to the scripts and other inputs you submit and, subject to your payment of applicable fees and these Terms, to the keyframes, clips, voice-over, and films generated for you (your “Content”).

You grant us a limited, non-exclusive license to host, process, reproduce, and transmit your Content solely to operate and provide the Service — including sending inputs and outputs to the sub-processors described in our Privacy Policy to render your requested result. We do not claim ownership of your Content and do not use the content of your private projects to train our own foundation models.

You are solely responsible for your Content and represent that you have the rights necessary to submit it and to use any resulting output, and that doing so does not infringe the rights of others or violate any law. Output generated by third-party AI models may be subject to those providers’ terms.

You agree not to use the Service to create or distribute content, or to take actions, that:

• Are unlawful, infringing, defamatory, or that violate the intellectual-property, privacy, or publicity rights of others.
• Depict sexual content involving minors, or that sexualize or endanger children in any way.
• Are intended to harass, threaten, defame, or impersonate a real person, including non-consensual or deceptive likenesses (deepfakes) and synthetic voices of real people.
• Promote violence, terrorism, self-harm, or unlawful discrimination, or that constitute hate speech.
• Are designed to deceive — including disinformation, fraud, scams, or election manipulation.
• Attempt to reverse-engineer, scrape, overload, circumvent rate limits or safeguards, or gain unauthorized access to the Service or its underlying providers.

We may remove content, and suspend or terminate accounts, that we reasonably believe violate this policy or applicable law.

The Service integrates third-party providers (including Higgsfield, ElevenLabs, Supabase, and Stripe) and, where you choose, third-party distribution platforms. Your use of those services may be subject to their own terms and policies, and we are not responsible for them.

The Service itself — including our software, models integration, design, and the longflow name and marks — is owned by us or our licensors and is protected by law. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service; no other rights are granted by implication.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure for us, or for prolonged inactivity. On termination, your right to use the Service ends and we may delete your Content in accordance with our Privacy Policy.

The Service and all output are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that output will meet your requirements.

To the maximum extent permitted by law, longflow and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars (USD 100).

You agree to indemnify and hold longflow harmless from claims, damages, and expenses (including reasonable legal fees) arising out of your Content, your use of the Service, or your violation of these Terms or applicable law.

These Terms are governed by the laws of [Governing Jurisdiction], without regard to its conflict-of-laws rules. The courts located in [Governing Jurisdiction] will have exclusive jurisdiction over any dispute, except where applicable law grants you the right to bring proceedings elsewhere.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide reasonable notice. Continued use of the Service after an update constitutes acceptance of the revised Terms.

Questions about these Terms? Email us at legal@longflow.app.